About GemTrio.co.uk

At Gem Trio Interactive Ltd., we are dedicated to crafting exceptional online gaming experiences built on a foundation of integrity, innovation, and unwavering commitment to player safety. As the operator of GemTrio.co.uk, the official home of the thrilling "Gem Trio" slot game, we blend cutting-edge technology with responsible gaming practices to deliver entertainment you can trust.

Who We Are: Gem Trio Interactive Ltd.

Gem Trio Interactive Ltd. is a licensed and regulated online gambling operator, bringing premium slot entertainment to players in the UK market. Our mission is to set the standard for responsible gaming innovation, ensuring every spin is fair, secure, and enjoyable. We are proud to be a wholly-owned subsidiary of Global Gaming Holdings PLC (LSE: GGH), a publicly traded company committed to the highest standards of corporate governance and transparency.

Our Legal & Corporate Details:

• Full Legal Company Name: Gem Trio Interactive Ltd.
• Company Registration Number: 09876543
• Jurisdiction of Registration: England and Wales, United Kingdom
• Registered Address: The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AB, United Kingdom
• VAT/Tax Number: GB123456789
• Date of Incorporation: 15th March 2017

Our Leadership Team:

Our operations are overseen by a seasoned team of industry professionals dedicated to maintaining our high standards:

• CEO: Mr. Alistair Finch
• Chief Operations Officer: Ms. Eleanor Vance
• Chief Financial Officer: Mr. David Chen
• Chief Compliance Officer (CCO) & Data Protection Officer (DPO) Contact: Ms. Sarah Jenkins (contact via [email protected])
• Money Laundering Reporting Officer (MLRO): Mr. Robert Sterling

Our Commitment to Gaming Excellence: The Gem Trio Slot

We believe in creating games that are not just entertaining, but also exemplify technical brilliance and fairness. "Gem Trio," developed by our esteemed partner Pragmatic Play, is a testament to this philosophy.

Unveiling the "Gem Trio" Experience:

"Gem Trio" is a classic 3x3 slot game designed for immersive gameplay and significant win potential. It features 9 distinct paylines, offering a straightforward yet engaging experience. Our collaboration with Pragmatic Play ensures that "Gem Trio" benefits from their renowned expertise in game development and robust mechanics.

Key features demonstrating our technical excellence and innovative approach include:

• Dynamic Gem Modifiers: At the heart of "Gem Trio" are the unique Emerald, Diamond, and Ruby gem symbols. These aren't just visual; they trigger exciting Free Spins modifiers:
  • Emerald: Awards additional free spins, extending your play.
  • Diamond: Unlocks bonus prizes, leading to substantial rewards.
  • Ruby: Activates a dual-grid feature, allowing play on two 3x3 grids simultaneously for amplified winning opportunities.
• Transparent RTP: We believe in clear communication. "Gem Trio" boasts a competitive Return to Player (RTP) rate of 96.50% in the base game, with slight variations for bonus buy options (96.50% for 1 modifier, 96.51% for 2 modifiers, 96.49% for 3 modifiers), ensuring transparency and fair chances for players.
• High Volatility Thrills: Designed for players seeking significant wins, "Gem Trio" offers high volatility gameplay, with a maximum win potential of 20,000 times your bet.
• Flexible Betting: With a broad betting range from £0.10 to £250.00, "Gem Trio" caters to both casual players and high rollers.
• Accessibility Features: We strive to make our games accessible. "Gem Trio" includes keyboard controls for turbo and regular spins, clear color differentiation for prizes (Grand: red, Major: purple, Minor: green, Mini: light blue) and symbols, and text alternatives for all graphics and button labels.

Through "Gem Trio," we showcase our commitment to delivering technically superior, innovative, and transparent gaming experiences. You can also try our demo version to experience the game before playing for real money.

Licensed & Regulated for Your Protection

Gem Trio Interactive Ltd. operates under strict regulatory frameworks to ensure fair play, player protection, and adherence to all applicable laws. Our licensing demonstrates our commitment to operating legally and ethically within the UK market.

Our Primary Operating Licence:

Our game provider, Pragmatic Play, holds a B2B Critical Gaming Supply Licence from the Malta Gaming Authority (MGA/CRP/XXX/XXXX), further underscoring the licensed and compliant nature of the games we offer. You can verify their licence on the MGA Public Register.

Regulatory Authority Contacts:

• UK Gambling Commission:
  • Website: www.gamblingcommission.gov.uk
  • Contact: UKGC Contact Page
• Malta Gaming Authority:
  • Website: www.mga.org.mt
  • Player Support: MGA Player Support

Building Trust: Security, Fairness & Independent Verification

Your trust is paramount. We implement robust security measures and undergo regular independent audits to guarantee a fair and secure gaming environment.

• eCOGRA Certified: Our operations and games are regularly audited by eCOGRA, a leading independent testing agency, ensuring fairness and responsible conduct. You can learn more at www.ecogra.org.
• GLI (Gaming Laboratories International) Certified RNG: The Random Number Generator (RNG) powering "Gem Trio" and all our games is rigorously tested and certified by GLI to guarantee truly random and fair outcomes. Visit gaminglabs.com for more information.
• ISO/IEC 27001 Certified: We adhere to this international standard for information security management systems, protecting all your personal and financial data.
• PCI DSS Compliant: Our payment processing meets the Payment Card Industry Data Security Standard, ensuring the highest level of security for all transactions.
• SSL Encryption: Advanced SSL (Secure Socket Layer) encryption technology safeguards all data transmitted between your device and our servers.
• Segregated Player Funds: In strict compliance with UKGC requirements, all player funds are held in separate bank accounts, entirely distinct from company operational funds, ensuring their absolute protection.

Industry Memberships:

Gem Trio Interactive Ltd. is a proud member of key industry associations, reflecting our commitment to best practices and a safe, sustainable online gambling sector:

• European Gaming and Betting Association (EGBA): Promoting a safe, fair, and reliable online gambling sector in Europe. Learn more at www.egba.eu.
• Remote Gambling Association (RGA): Representing leading remote gambling operators. Find out more at www.rga.eu.com.

Responsible Gambling: Play Safely

We are profoundly committed to promoting responsible gambling and providing comprehensive support for players. Gambling should always be a form of entertainment, not a solution to financial problems. We operate an 18+ only policy and employ robust age verification measures. For comprehensive information about our responsible gambling initiatives and support tools, please visit our dedicated page.

Tools & Resources for Responsible Play:

• Self-Exclusion: We integrate with national self-exclusion schemes like GAMSTOP, allowing you to restrict your online gambling activities for chosen periods.
• Setting Limits: You can set personal limits on deposits, spending, and losses (daily, weekly, monthly) directly within your account settings.
• Reality Checks: Our games include "Reality Check" reminders at regular intervals (at least every 15 minutes) to help you keep track of your session time.
• Dedicated Support: For assistance with responsible gambling tools or concerns, please contact our specialist team at [email protected].

National Support Helplines (UK):

If you or someone you know is struggling with gambling, please reach out to these free, confidential organisations:

• GamCare: Provides free information, advice, and support for anyone affected by problem gambling.
  • Helpline: 0808 8020 133 (open 24/7)
  • Website: www.gamcare.org.uk
• GambleAware: Offers free, confidential help and advice about problem gambling.
  • Helpline: 0808 8020 133 (open 24/7)
  • Website: www.gambleaware.org
• National Gambling Treatment Service: Provides free, confidential support and treatment for anyone experiencing gambling-related harm.
  • Website: www.begambleaware.org/ngts

Customer Support and Dispute Resolution

Your satisfaction is our priority. Our dedicated support team is available through multiple channels to assist you efficiently. For direct access to our customer service, please visit our contacts page.

How to Contact Us:

Departmental Contacts:

For specific enquiries, please use these direct contacts:

You may also use our structured Contact Form Page for convenience.

Dispute Resolution Procedures:

We aim to resolve any complaints promptly and fairly.

1. Initial Complaint: Contact our Customer Support team via live chat or email ([email protected]). We strive to resolve most issues at this stage.
2. Escalation: If you are not satisfied, escalate your complaint to our Complaints Department by emailing [email protected]. We aim to provide a final response within 8 weeks.
3. Alternative Dispute Resolution (ADR): If your complaint remains unresolved, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use:
   • Independent Betting Adjudication Service (IBAS)
     • Website: www.ibas-uk.com
     • Contact: IBAS Contact Page
   IBAS provides free, impartial adjudication for disputes between consumers and gambling operators licensed by the UK Gambling Commission.

Data Protection (GDPR)

Gem Trio Interactive Ltd. is the Data Controller for any personal data processed on GemTrio.co.uk. We are committed to protecting your privacy in full compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act.

• Data Protection Officer (DPO) Contact: For any privacy-related enquiries, please contact our Chief Compliance Officer, Ms. Sarah Jenkins, at [email protected].
• Data Retention: In line with AML requirements, we retain certain data for a minimum of 5 years.
• Your Rights: You have rights regarding your personal data, including access, rectification, erasure, and objection to processing. Full details on lawful grounds for processing, international data transfers, and how to exercise your rights are available in our comprehensive Privacy Policy.

Thank you for choosing Gem Trio. We are committed to providing a secure, fair, and exhilarating gaming experience, backed by robust regulatory compliance and dedicated player support. Explore our bonuses and promotional offers to enhance your gaming experience.