Professional Gaming Support

Contact Us

At Gem Trio, your trust and satisfaction are our highest priorities. We are committed to providing a transparent, secure, and responsible gaming environment. Whether you have a question, need support, or wish to provide feedback, our dedicated team is here to assist you.

Company Information

Gem Trio Interactive Ltd. is the operator of GemTrio.co.uk, a licensed online gambling service offering the "Gem Trio" slot game from our esteemed partner, Pragmatic Play. We are fully committed to upholding the highest standards of regulatory compliance, data protection, and player welfare. You can learn more about us and our company history.

Legal Entity Details

Ownership Transparency

Gem Trio Interactive Ltd. is a wholly-owned subsidiary of Global Gaming Holdings PLC, a publicly traded company listed on the London Stock Exchange (LSE: GGH). Our ownership structure is fully transparent, ensuring accountability and adherence to corporate governance standards.

Key Management Team:

Customer Support and Contact Methods

We offer multiple channels to ensure you can reach us conveniently and effectively. Our support team is trained to handle all enquiries with expertise and efficiency, guaranteeing prompt resolution.

24/7
Live Chat Support
Available 24/7
Average response: under 30 seconds
Instant assistance for all queries
EMAIL
Email Support
[email protected]
Urgent: 1-2 hours
General: within 24 hours
PHONE
Telephone Support
UK Freephone: 0800 123 4567
International: +44 20 3123 4567
80% calls answered in 20 seconds

Departmental Contacts

Financial Support
[email protected]
Deposits, Withdrawals, Account Issues
Mon-Fri: 08:00-20:00 GMT/BST
Response: within 4 hours
Compliance & KYC
[email protected]
Verification, AML Procedures
Mon-Fri: 09:00-17:00 GMT/BST
Response: within 24 hours
Media & Press
[email protected]
Press Enquiries
Mon-Fri: 09:00-17:00 GMT/BST
Response: within 48 hours

Contact Form

For your convenience, you may also use our structured contact form available on our Contact Form Page. Please select the appropriate category to help us direct your enquiry to the correct department.

Support Availability

Licensing and Regulation

Gem Trio Interactive Ltd. operates under strict regulatory oversight, ensuring fair play, player protection, and adherence to all applicable laws. We are licensed and regulated by the most reputable authorities in the industry.

UK Gambling Commission Licence

Licence Number: 543210
Issuing Authority: UKGC
Licence Type: Remote Casino Operating
Date of Issue: 1st July 2017
Validity: Ongoing
Verify on UKGC Public Register

Regulatory Authority Contacts

Responsible Gambling

We are deeply committed to promoting responsible gambling and providing resources for players who may need support. If you or someone you know is struggling with gambling, please reach out to the following organisations:

You can also contact our dedicated Responsible Gaming team at [email protected] for information on self-exclusion, setting limits, or other responsible gambling tools.

Dispute Resolution Procedures

We aim to resolve any complaints promptly and fairly. If you have a complaint, please follow our internal procedure:

  1. Initial Complaint: Contact our Customer Support team via live chat or email ([email protected]). We aim to resolve most issues at this stage.
  2. Escalation: If you are not satisfied with the initial resolution, you can escalate your complaint to our Complaints Department by emailing [email protected]. Your complaint will be reviewed by a senior member of staff. We aim to provide a final response within 8 weeks of receiving your initial complaint.
  3. Alternative Dispute Resolution (ADR): If your complaint remains unresolved after following our internal complaints procedure, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use: IBAS provides free, impartial adjudication for disputes between consumers and gambling operators licensed by the UK Gambling Commission.

Trust and Security Certifications

We are dedicated to providing a secure and fair gaming experience, backed by independent certifications and audits.

eCOGRA Certified
Regular audits ensuring fair and responsible conduct
GLI Certified RNG
Random Number Generator tested by Gaming Laboratories International
ISO/IEC 27001
International standard for information security management
PCI DSS Compliant
Payment Card Industry Data Security Standard compliance
SSL Encryption
Advanced Secure Socket Layer encryption technology
Segregated Funds
Player funds held separately from operational accounts

Industry Memberships

Gem Trio Interactive Ltd. is proud to be a member of leading industry associations, demonstrating our commitment to best practices and ethical operations.

Thank you for choosing Gem Trio. We look forward to assisting you.